Enable 2FA on a New Phone

❗

Access to your old phone is required to complete this exercise. If you do not have your old phone you will not be able to set up 2FA on your new phone without 2FA being reset on your account by an administrator.

Log in to DekkoSecure and navigate to the 2FA section of your profile settings, then press Regenerate Code. A QR code will be displayed.

2FA instructions for Microsoft Authenticator

Open the Microsoft Authenticator app on your new phone and add a new account [+]. Ensure that Other is selected as the account type:

Place the QR code on the DekkoSecure interface within the viewer marked by the blue elements on the 2FA app; a code will be generated instantly. If you have more than one phone you can scan the QR code on that device at this time.

Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press Approve.

This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

Your new 2FA token is now active on your new device!

💡

The 2FA code on your previous device will no longer work as a token for logging in. DekkoSecure recommends removing 2FA accounts from old devices.

⚠️

Do not delete your authenticator app after setting up 2FA! Every time you log in you will be asked for the code displayed in your authenticator.

2FA instructions for Okta Verify

For users establishing 2FA using the Okta Verify app:

2. Open the Microsoft Authenticator app on your new phone and add a new account [+]:

3. Choose Other for the account type

4. Choose Scan a QR Code:

5. Use the viewer to scan the QR code:

Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press Approve.

Your new 2FA token is now active on your new device!

💡

The 2FA code on your previous device will no longer work as a token for logging in. DekkoSecure recommends removing 2FA accounts from old devices.

⚠️

Do not delete your authenticator app after setting up 2FA! Every time you log in you will be asked for the code displayed in your authenticator.

2FA set up troubleshooting

If you still see a something went wrong message, refresh the Dekko page showing the QR code and scan it again - refreshing the page will generate a new QR code.

If the error persists, check that your computer and phone are on the same time setting by visiting this site: https://time.is/

If a time mismatch between your devices is more than 20 seconds, 2FA will not work.

Instructions for setting your devices to automatic time:

Phone - iPhone | Android (Samsung) | Android (Google Pixel)

Computer - Windows | Mac

After checking that your device times match, restart your phone and re-scan the 2FA QR code by adding a new account to your authenticator.