What is DekkoSecure?
DekkoSecure is a suite of enterprise-grade, government-trusted products built for high-security, high-trust environments. The platform consists of two products: DekkoCORE is a secure-by-design file sharing and collaboration platform built for mission-critical workflows. It delivers end-to-end encryption, zero-knowledge architecture, and full auditability, while enabling seamless collaboration across departments and external partners. In addition to file sharing, DekkoCORE includes document collaboration, eSignature workflows, messaging, video conferencing, and public submissions.
DekkoDEMS (FUSION) is a digital evidence management platform designed for law enforcement and justice agencies. It centralises digital evidence within a structured, auditable workflow that safeguards evidentiary integrity from ingestion to disclosure.
This Help Center covers DekkoCORE. For DekkoDEMS documentation, please visit the DekkoDEMS Help Center.
For details on the application’s security model, see the Encryption and Data Protection article.
DekkoSecure-AU (au.dekko.io) is IRAP assessed at the PROTECTED level.
Where do I register?
There is no “public” sign up function for DekkoCORE; it’s an invite-only system. When you’re invited you’ll get an email which includes the name of the user that invited you.
The email invite will lead you to a “standard” account creation page (where you set an email, password and 2FA for your profile) or to a Single Sign-On page if your organisation has previously set up an SSO integration with DekkoCORE. See the User Registration article for more details on both login methods.
Where do I log in?
The DekkoCORE platform is available on 5 different URLs, each corresponding to a specific sovereign system:
Australian government and industry - au.dekko.io
Canadian government and industry - ca.dekko.io
US government and industry - us.dekko.io
Swiss government and industry - ch.dekko.io
Healthcare professionals - health.dekko.io
Your account is uniquely registered to a single system. For instance, if you register on au.dekko.io, you cannot use that same account to log in to ch.dekko.io unless you receive a separate invitation to that system.
First time logging into DekkoCORE
When you have received an invitation and created an account on DekkoCORE you will get into the system. The first time you login, DekkoCORE will guide you through the main capabilities with GIFs and explanations.
Whether you have been invited by your DekkoSecure account manager or by a user of DekkoCORE you will get access to at least one tenancy (your organisation’s workspace) and at least one Hub (a project or team space within the Tenancy). See the User Registration article for more information on invitations and access to Tenancies and Hubs.
Explicit Content Sharing
Content sharing on the DekkoCORE platform is explicit, meaning that files must be shared with you before you can access them. Therefore joining a Hub does not automatically grant access to content in the Hub.
If you are expecting to receive files you can ask your inviter or other users in the Hub - you can check who is in the Hub by opening the Hub Contacts list from the navigation panel on the left.
If you received a notification indicating that files have been shared with you but no files appear, start by checking if you are in the correct Hub. Sharing notifications include the name of the Hub where the files were shared. Make sure you are viewing that Hub, not a different one.
If the files still do not appear, they may have been removed since the notification was sent. Contact the user who shared the files to confirm. Their name is included in the sharing notification as well.
DekkoCORE Training Video Series
The Training Video Series article contains 1-minute videos on all of the major file sharing functions in the application:
What to be aware of when sharing and uploading files
There are no file type or size limits on the DekkoCORE platform. Please keep in mind that uploading very large files may take considerable time if your internet connection speed is limited.
File upload time increases proportionally with the number of files being uploaded, because a unique encryption key is automatically generated for each file. Encryption and upload of small files takes approximately 1 file per second with a reliable broadband internet connection.
For uploads of more than 200 files, DekkoSecure strongly recommends compressing your data in to a ZIP file before adding it to the system. Uploading, sharing and downloading hundreds of individual files can take a long time because each one is uniquely encrypted on your computer. You can also use the Upload Accelerator App or the DekkoDrive Sync App for faster uploads.
Chrome and Edge will put the DekkoCORE app to sleep if you switch to another tab during an upload or download. See our browser policies guide to avoid this interruption.
Files are not shared by-default; your files will be marked as (Not shared) in the status column if they are stored and ready for sharing. Select the file(s) and press [Share] to grant access to other users.
If you have uploaded files to a shared folder, they will inherit the sharing configuration of the folder and be automatically accessible to users on the shared list.
Sharing a large numbers of files (more than approx. 50) with multiple users can take some time. Complexity of automated sharing encryption increases as these two factors go up. For example, processing the share of 50 files with one user will take a quarter the time of sharing 50 files with four users. Please allow approximately 1 second per file, per user, for sharing time. Uploads to shared folders using the Upload Accelerator App or the DekkoDrive Sync App will be much faster than the web app.
DekkoCORE security, encryption and updates
Every file you share on DekkoCORE is secured using end-to-end encryption. This means that only you and the user you share with can access your content. Even DekkoSecure as the service provider cannot access customer data, because it does not hold the encryption keys.
DekkoCORE manages all encryption keys, certificates, and file-level security automatically. No manual key management is required. Every security mechanism that underpins the platform’s security is transparent to all users.
DekkoCORE runs in a web browser and updates automatically each time you access it. No installation or manual updates are required. Just log in and share. Users you invite go through an easy registration process and access the platform using a web browser, just like you.
Resetting your password
If you are unable to log in, check the following before requesting a password reset:
- Confirm you are logging in to the correct instance. See the system URLs listed under "Where do I log in?" above.
- Confirm you have entered your email address correctly.
- If your account was created using Corporate Registration, select Log in to a corporate account on the login page.
If you have checked the above and have forgotten your password please contact your DekkoSecure administrator or create a support request.
Explore the DekkoCORE Help Center
For detailed guides on any DekkoCORE feature, browse the Help Center categories from the homepage or use the search function at the top of any Help Center page.
You can also search the knowledge base and ask our helpful AI-powered knowledge base bot!
Support Requests
Make sure you familiarise yourself with the DekkoCORE platform’s capability as indicated above on this page. If you have a question about functionality, there is a high chance that the answers are already in the Help Center.
We always recommend reaching out to your internal IT support before accessing DekkoSecure’s support resources, as your administration colleagues are trained specifically on how your organisation uses the DekkoSecure platform, as well as your organisation’s IT systems and practices.
If your IT support resources indicate that you should reach out to DekkoSecure directly, please visit the support page on our website.